Return Policy Update
At The Kroger Co., the health and well being of our associates, customers and communities is our top priority.
Due to the current COVID-19 pandemic, we are temporarily suspending product returns, with the following exceptions:
• Perishable - If any fresh produce, meat, seafood or deli product does not meet our freshness standards, we will continue to replace it or issue a refund.
• Apparel – We will accept apparel returns in Market Place stores within 14 days with a valid receipt.
Why are you not taking my return?
One of our core values is safety. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our stores, we are declining all returns (including refunds, store credits and product exchanges) for the safety of our customers and associates.
Why was this not posted sooner?
We continue to closely monitor the rapidly evolving situation and make decisions that allow us to operate clean, open and stocked stores to serve our customers and support our associates. Out of an abundance of caution, we made the decision to temporarily suspend returns to protect the safety of our associates and customers.
What if my product didn’t meet freshness standards?
We stand by our quality and freshness of food. If your fresh produce, meat, seafood or deli product do not meet our freshness standards, we will replace or refund those items.
What is the time frame when you will start taking returns?
We will continue to closely monitor guidance from state and local agencies and adjust our policies accordingly.
What are the customer’s benefits for us not accepting returns?
Customers can feel a sense of safety when purchasing products off our shelves. All products customers purchase off our shelves have not left the store.
What if I purchased expired items?
If the product expiration date was before the buy date, we will accept a return as part of our Fresh for Everyone guarantee.